To finish off the Trip Around the World 2017, I flew First Class on Japan Airlines from Tokyo-Narita to Chicago ORD.
I booked this as an award ticket using 80,000 American Airlines Advantage Miles. I confirmed availability by looking at the British Airways website. There was only one seat available and I booked this 355 days in advance. So award availability is definitely tight. I called the American Airlines Australian Customer Service center to book the ticket. You cannot book online.
We took the Skyliner train to Tokyo Narita Airport in the morning
We then made our way to the First Class Only Check-In area. Customer service is excellent. They apologized for making us wait about 10 seconds!
We then made way to the First Class Lounge:
The lounge was really empty. When we arrived, I think there were only 2 other people in the lounge at the moment. As time went by, people started to arrive in the lounge.
It was buffet style dining in the lounge. The food was nothing special but got the job done.
After I enjoyed the massage chair, we made our way to the boarding gate. Boarding was delayed about 15 mins. The boarding area started to get crowded with passengers wanting to board. One thing to note, First Class passengers don’t get there own boarding group. They are mixed in with elites. That was disappointing but it doesn’t matter in the end.
Time To Eat
For Dining, you can go with either the Western or Japanese Menu. I’m not a big seafood guy but I still went with the Japanese menu because well its Japan Airlines. I noticed though a lot of people in the cabin went with the Western Menu. One thing to note is the majority of the cabin was Japanese. I was the only foreigner in the cabin. Which makes sense because I would assume foreigners would fly with a U.S carrier because they have status with them or the majority of their points are with a U.S carrier.
Ok enough of that, the Japanese and Western menu is below:
2 hours before we land, we are served other meal:
WOW! The food was amazing. Everything was delicious and also the presentation of the meals was excellent. The crew would explain everything that was served. They would check on me every 5 mins and always ensured I had a full glass of Salon 2006. An absolute great meal service.
The Seat was excellent. There were plenty of storage options. The seat controls were great and everything was well placed.
The IFE worked well. You control the screen by using the remote and then anything you choose on the remote is shown on the full screen. Definitely not the most selections to choose from. but enough to choose from for an 11 hour flight.
The bed was super comfy! The flight attendants came by and made the bed for me. They asked me if I wanted a “soft” or “hard” mattress. I choose the “hard” mattress.They also give me a pillow and blanket. Unfortunately due to the timing of the flight, we left at 11am, I barely got about an hour of sleep on this 11 hour flight. But if it was a night time flight, I would have easily gotten a lot more hours of sleep.
The amenities were great on this flight. Amenity kits were nice, even though I don’t really use them much. The Bose headphones were great. But what really stood out was the complimentary WIFI. I don’t understand why more airlines don’t do this in First Class. Nice for Japan Airlines to do this. Even though the speed was not fast, it was good enough for browsing and sending emails which is fine by me.
WOW, what a flight! I kept hearing great things about Japan First Class on the 777-300ER. But this still exceeded my expectations. The presentation of the delicious food, comfy bed, and customer service really stood out. The flight attendants were always ensuring I was comfortable and were super kind and courteous.
As the flight was about to end, the flight attendants came by and thanked me for being on the flight. It was a little weird having 4 flight attendants surround you and start small talk, I’m kinda shy, but it was still a really nice touch!
I don’t see how JAL First Class is not one of the Top 5 in the world. It has to be in the Top 5. I highly recommend you put this flight on your bucket list. You will not be disappointed!
Has anybody else flown JAL First Class before? Are you planning on flying it in the future?